Privacy Statement

When you supply your personal details to this clinic they are stored and processed for 4 reasons:

I need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract.
I have a "Legitimate Interest" in collecting that information, because without it I couldn't do my job effectively and safely.
I also think that it is important that I can contact you in order to confirm or remind you of your appointments with me or to update you on matters related to your medical care. This again constitutes "Legitimate Interest", but this time it is your legitimate interest.
Provided I have your consent, I may occasionally send you general health information in the form of articles or advice. You may withdraw this consent at any time – just let me know by any convenient method.

I have a legal obligation to retain your records for 8 years after your most recent appointment, but after this period you can ask me to delete your records if you wish.

Your records are stored:

On paper in a clinic room that is always locked out of working hours.
Your Doctors letters and any correspondence with insurance companies that you have requested I make on your behalf, are either stored on my clinic computer or as hand written records. The computer is password-protected, backed up regularly, and the clinic is locked out of working hours.

I will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

Myself as your practitioner, or a locum chiropractor, in order that I/we can provide you with treatment.
Other administrative staff, such as my bookkeeper and accountant may see your name and a sum paid (or refunded) on a bank transfer on my bank statement but they do not have access to your medical records or contact details.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

I want you to be absolutely confident that we are treating your personal data responsibly, and that I am doing everything I can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that I am mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to the "Data Controller": Catherine Lewis, Catherine Lewis Chiropractic, The Eden Therapy Centre, Balksbury Hill, Upper Clatford, Andover, SP11 7LW. Tel: 07765 147984. Email: catherinelewischiropractic@gmail.com

If you are not satisfied with my response, then you have the right to raise the matter with the Information Commissioner's Office.